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Account Action Required for U.S. and Canadian Commanders!

Commanders!

Starting 2025-02-12 at 00:00:01 (UTC), all players in the United States of America and Canada must provide a valid billing address to comply with regulations. It is mandatory for purchases in the Premium Shop and ensures our adherence to regulations. If you have not added a valid billing address, now’s the time to update your details.

We understand that your time is valuable, so we designed this process to be as efficient as possible and appreciate your cooperation.

If you already provided the required information in late 2024, no further action is needed. However, we recommend double-checking the details ahead of your next purchase for a smooth checkout.

Adding, Updating, or Checking Your Address

You can edit your billing address anytime through your Account Management page on the portal. Just follow the instructions below.

Account Management

We encourage you to add or check your billing address before your next Premium Shop purchase to ensure an easy and quick checkout.

  • Log into your Account Management page
  • Go to the Billing Address section and click “Configure or Change”.
  • Enter the required details
  • Click “Save Changes” to confirm

Adding an Address during Checkout

When making a purchase in the Premium Shop, you’ll be prompted to add or edit your billing details if they haven’t been provided earlier or if an error occurred. Fill out the required fields as prompted, and the system will save your address for future purchases.

We recommend providing the details ahead of time to avoid any interruption.

Troubleshooting ZIP Code Validation

If you encounter issues while entering your billing address, try these tips:

  • Ensure the ZIP Code matches the country: Use a ZIP code that aligns with the stated country in your account settings.
  • Follow Correct Formatting: Some ZIP codes may require specific formatting, for example, the inclusion of spaces, dashes, or other formats.
  • Double-Check Validity: Confirm that the ZIP code is recognized within the specified country.
  • Review All Details: Check the provided information for accuracy, spelling, etc.

Should the issue persist or if you set an incorrect region, don’t hesitate to get in touch with our Player Support Team for assistance.

Contact Support

Choose “Payments, Codes, and Premium Shop” and select an appropriate category to create a ticket. Someone from Player Support will help you update your address or resolve any related problem as soon as possible.

We appreciate your understanding and collaboration in this matter. Updating your billing address now ensures uninterrupted access to your favorite Premium Shop items.

Don’t wait—log in and update your information today!

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