Update 9.16: Vehicles and Crew Recovery

Does this sound familiar? You sold a Premium tank, soon regretted it, then submitted a ticket and waited however many days to get it back. If you've been through it before, now you’re in luck! We’ve heard you and are working on a feature to make your seller's remorse quickly reversible. 

In Update 9.16, you won’t need to contact the Customer Service Center to reclaim accidently-sold tanks and dismissed Crewmembers. Actually, you won’t even have to close the game client to fix the mistake: just a few clicks right in the Garage is all it takes to return a precious vehicle or Crewmember to you with their combat statistics, medals, Skills and Perks. 

Work on the update is in its final stages of testing and bug squashing, we’d like to give you a heads-up on the hows, whats and wheres of this new feature.

The List 

First off, let’s talk about the content you can recover. 

Following the release of the update, you will be able to retrieve Crewmembers and Premium or special event tanks dismissed and sold after the launch of Update 9.16:

• Crewmembers with at least one Skill or Perk, or enough Experience to acquire it:
  • Can be recovered for free 48 hours after dismissal and using 60,000 Credits for another 30 days
  • Condition: you must have enough available bunks in the Barracks
• Premium tanks - Defined as any vehicle that can be purchased with Gold in-game
  • Can be recovered for up to 72 hours after sold
  • Condition: you must have an available Garage slot
  • Buyback cost in Credits: selling price +10%*
• Rare tanks - Defined as special event vehicles, Premium tanks given as rewards for missions or other competitions (e.g., Clan Wars campaigns), or those that used to be sold in the past but currently unavailable 
  • Can be recovered at any time, provided you have enough Credits to buy it back; any rare tank can be recovered once every three days
  • Condition: you must have an available Garage slot
  • Buyback cost in Credits: selling price +10%*

Remember this list, because quite a few types of vehicles cannot be recovered:

• Non-Premium tanks
• Vehicles revoked by the Customer Service Center
• Premium tanks if their recovery period has ended
• Rental tanks credited for completing battle missions (if their rental period has ended)

Master the Process

Vehicles

Once you know the vehicle you wish to restore fits the criteria, you can send it back to the Garage via one of the following options:

• The Tech Tree 

• The in-game "Store" tab

When recovering a vehicle via the Tech Tree, right-click and select “Recover the vehicle." You'll then see the buyback cost and the timer for how much longer the recovery will be available. 

If you don’t have enough Credits, you’ll see a notification at the bottom and the Credits you lack in brackets right next to “Recover the vehicle." 

Once you have everything you need, simply click “Recover” and confirm the action to send the vehicle back to your Garage.

If you prefer to recover via the Store, start by choosing “Recover with Credits” in the drop-down menu on the “Vehicles” tab, and choose the vehicle types to build a selection. 

A list of available vehicles will appear with their buyback costs and recovery periods. Clicking one will transfer you to the vehicle window where you can reclaim the vehicle.

Crew Details

Starting with 9.16, every time you choose to dismiss a Crewmember you’ll be informed whether they can be recovered or not if dismissed.

Recover dismissed Crewmembers through the “Dismissed” checkbox in the Barracks. Hovering the cursor over a specific member will open their personal record with their recovery period and cost.

To get the Crewmember back into action, click “Recover” and confirm this action in the pop-up window.

The Dismissed list maxes out at 100 Crewmembers. When it’s full and you’re about to send another Crewmember there, you will receive a notification that they will replace whomever has been there the longest.

Once restored, Crewmembers are not assigned to a certain tank. Bu this can be fixed in no time: just play at least one battle with the Crew you want, and the settings will be back to what you’re used to.

Moving forward, we will continue to polish this feature based on your comments. Be sure to leave your feedback in this dedicated forum thread, and stay tuned for more updates. And in case you haven’t checked out Update 9.16 yet, join the Public Test as there is much more than this feature to discover.

See you on the battlefield!